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Adventures of Public Speaking: Sumter, SC

By Motivation, Videos 2 Comments

Here are a few leadership lessons learned while in Sumter, SC this week to speak at my first

Advice form John C. Maxwell: Good Leaders Ask Great Questions
He mentioned there are seven questions that can unlock big doors for you. The next time you are getting together with someone ask them one or all of these questions:

1) What is the greatest lesson you have ever learned?
2) How has failure shaped your life?
3) Who do you know that I should know?
4) What have you done that I should do?
5) What have you read that I should read?
6) What are you learning now?
7) How can I add value to you?

The one that I would add that I always ask those I meet with is, “What would you do differently if you were starting out again at my age?” This one always gets me great answers.

Advice from Linda Kaplan Thaler: It’s all about GRIT
“Every time you do something nice for someone, you create a positive imprint, and positive impressions are like seeds. It may take 1, 5 or 10 years, but those seeds will blossom and flower in some wonderfully unexpected way!” – Linda Kaplan Thaler

1) Every leader needs GRIT to succeed: GUTS. RESILIENCE. INITIATIVE. TENACITY.
2) Be brave enough to try!
3) Dont prepare! Over OVER prepare!

There was SO much I learned while speaking and listening to the other speakers, like Craig Valentine and Tim Sanders, and I am very thankful Lefford Fate put this event on in Sumter, SC. Hope you are having a great day and as always…

Dream BIG,

How Every Airline Should Handle a “Mistake”

By Motivation 7 Comments

With more than 100 flights a year I get my fair share of “airport stories” and this one has a twist!

Chelsea and I were finishing up my book tour and headed on vacation with my parents. I am flying to Miami, she is flying to Panama City Beach so I wait by her gate because my plane is scheduled to leave an hour later than hers.

After 30-minutes of sitting, we get the announcement, “Ladies and gentleman, I have just been informed that Flight XYZ will be delayed due to a part that needs to be replaced on your airplane.”

Now usually this is where most airlines end their announcement with a “sorry for the inconvenience, please come up to the counter, wait in line and we will book anyone on another flight looking to still make their connections!”

Delta decided to handle it differently and this is how they made 200+ potential upset flyers… happy, satisfied and went above and beyond what they needed to do.

1st – They Effectively Communicated
From emails, to phone calls to messages and updates every 10 minutes, the Delta crew communicated what was happening and let their flyers know what they knew. As soon as we knew the flight was delayed I received an email saying how they could fix it. I received a phone call letting me know ways they could make it better and the crew said they were there to help with whoever needed assistance.

Delta Making a Mistake with an Avery2nd – They Passed Out Food, Snacks and Drinks
Instead of saying sorry they showed they were sorry. They brought out first-class snacks for all passengers, drinks and even went one step further and ordered 15 pizzas for all passengers so they didn’t have to order food while they waited!

3rd – They Provided Options
They gave people options to communicate. You can download the Delta app, you can call one of 500 customer service representatives to reschedule your flight or you can talk to a gate agent at the counter. They gave options to communicate and respond in the way that was easiest for their customers.

It was great to see a global company taking initiative to communicate effectively with their customers, if all companies did this when a “mistake” occurred, their customers would be happier and their retention would be greater. Plus, not to mention, we live in a digital world and as I was looking around I noticed people posting their snacks on Instagram and Twitter.

So they made the conversation online go from frustrated to thankful and let their customers communicate how well they handle mistakes that arise. They might have spent $200 on this, but think of the customers they kept, the PR they received and the example they set! If all airlines, and companies, handled situations like this (communicated effectively and provide options) we as customers would be a lot happier! Thanks Delta for setting an example. As always…

Dream BIG,

Question: What is your favorite airline story? 

Ryan Averys Book Signing

6 Reminders Why You Should Take a Risk

By World Records 9 Comments
This week more than one thousand people came together to do something BIG! Many people planned for months, spent thousands of dollars and hundreds of hours to plan for an event where we didn’t reach our target goal. Was it worth it? Absolutely!

Whenever you have the word “world” in front of what you are trying to accomplish like “world record” or “world’s largest” or even “world’s best” those goals don’t come easy.

We promoted Toastmasters around the world, raised money for a good cause and helped hundreds of people become stronger speakers! We worked hard, we held ourselves to the highest standard and I am proud to say we took advantage of wanting to create history! Going for the world record reminded me why you should take that risk:

“Do you want to know who you are? Don’t ask. Act! Action will delineate and define you.” – Thomas Jefferson

So many people wait. They think and think and think and never act. This week we acted. The world belongs to dreamers who take action. We are defined by what we act on, not the ideas in our head. Go out there and find out who you really are by taking a risk and going for those big goals of yours!

“To be wholly devoted to some intellectual exercise is to have succeeded in life.” – Robert Louis Stevenson

Devote yourself to one thing and you will accomplish so much more. We planned, acted, worked, trained and collaborated on one idea of breaking this world record and that is a success in my book. Devote yourself to a bigger goal or mission in life and change the course of history!

“You can’t build a reputation on what you are going to do.” – Henry Ford

No one cares what you are going to do, they want to see you going for it! They want to see you accomplish your dreams! Don’t talk about what you will do, talk about what you are doing to make your goals happen. What actions are you taking to build your reputation so you can inspire more people and accomplish more things?

“The first step toward success is taken when you refuse to be a captive of the environment in which you first find yourself.” – Mark Caine

There are enough average people in the world. There is plenty of room for you to be great if you decied to step out of the environment you are in, hold yourself to the highest standard and take that risk. Don’t be average, don’t be good, shoot don’t event be great, be the best at what you do and help change this world!

“Do something wonderful, people may imitate it.” – Albert Schweitzer

I want to thank everyone who wrote me, messaged me and called me saying how they feel inspired to go for their goals after they saw what happened with the world record. At first I was disappointed with not reaching our goal and truthfully felt embarrassed for a minute but when each of you reached out to me and encouraged us to keep going, it meant more than you know! You might not reach your goal when you go for the BIG ones at first, but you inspire people along the way. Is that worth it? Absolutely!

“Dust yourself off and try again.” – Aaliyah 

As my wife likes to remind me, “What is the worst that can happen?” I am already thinking of where we can try this World Record again. I am going to reach out to a few contacts to see how we can pull this off because you have to keep going for what you believe in. You have to keep making things happen. You have to because the world deserves your energy, your passion and guts!

Thank you to everyone who supported this 1st attempt at breaking the World Record for the largest book signing in history. Together we made this event happen. This title is ours and together we will make it happen in the near future. Let me know if you have an idea for where we should try it next or how we can improve the event. Should you take a risk today, this week and this year? Absolutely! The world belongs to dreamers who take action! As always….

Dream BIG,

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